Every Norr & Co. piece is made by hand, to order, for one specific person. That shapes what we can take back — so please read this before ordering, and reach out if anything is unclear. We would rather answer a question than disappoint you.
Items made with your engraving, name, date, coordinates, birthstone selection, or portrait artwork are final sale. Because they cannot be resold, we cannot accept returns or offer refunds on personalized pieces unless:
In any of these cases we will remake or refund the piece, your choice, at no cost to you.
Email hello@norrcotradingllc.com within 14 days of delivery with:
We reply within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days.
If you ordered an item with no customization, you may return it unused, in its original packaging, within 30 days of delivery for a full refund. Return shipping is at your cost; we recommend a tracked service.
Under UK and EU consumer law, the 14-day cancellation right does not apply to goods made to your specification or clearly personalized — this covers most of our collection. For any non-personalized item, your statutory cancellation right applies in full, and this policy does not limit your legal rights.